Customer Service questions

    • How do I contact customer service?

      You can reach us 7 days a week. We have a number of contact methods available. You can reach us by calling, texting, chatting, or emailing.

    • What are customer service hours?

      We are available to our students 7 days a week, day or night. 

    • When is online chat available?

      Online chat is available Monday – Friday between 9:00am-5:00pm Eastern. 

    • How do I change my username?

      Your username will be your email address. You can adjust your password and email from your profile on our Learning Management System. Additionally, you can alway reach out to us on the chat or reach us by either text or call at (859) 525-0303.

    • How do I reset my password?

      You can adjust your password and email from your profile on our Learning Management System.

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